Privacy Policy

1. Who We Are

Gim VPN is operated by FUTURE IDEAL HONG KONG LIMITED ("Company", "we", "us"). This policy explains how we process information when you visit gimvpn.com and use Gim VPN client tools.

2. Information We Process

To operate and support the client tools, we may process limited categories of information:

• Contact information you submit when requesting support.
• Mobile diagnostics from the app, including app version, device model, OS version, error/crash signals, and basic connection status.
• Aggregate performance metrics used to improve reliability and capacity planning.

3. Connection and Usage Data

Our website policy is not based on collecting browsing content. For client diagnostics, we focus on operational metadata such as connection success/failure, crash events, and app health signals needed for troubleshooting.

4. Tool Uploads

For the current converter at gimvpn.com, uploaded configuration files are parsed in your browser session to produce output on the page. If server-side processing is introduced later, we will update this policy before rollout.

5. How We Use Data

Processed information is used only for client operation, customer support, abuse prevention, and legal compliance obligations.

6. Data Sharing

We do not sell personal information. We may share limited data with infrastructure or legal partners strictly for client operation and compliance where required by law.

7. Data Retention

Retention periods depend on operational and legal requirements. When data is no longer required for those purposes, it is deleted or anonymized.

8. Your Rights

You may request access, correction, or deletion of personal information that we reasonably control, subject to legal exceptions and technical feasibility.

9. Contact

Email: support@gimvpn.com

Company: FUTURE IDEAL HONG KONG LIMITED

Address: Room H2, 4/F, Century Industrial Centre, 33-35 Au Pui Wan Street, Sha Tin, Hong Kong